Collection management

A 360-degree digital solution for optimizing recovery

A solution for the entire collection process cycle. Extensive configuration and integration possibilities to lower risk.

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Communication

Omnichannel and optimized

Highly flexible

Configurable to specific requirements

KPIs & reporting

Track workload, productivity and efficiency

More time for core business

Reflect your specific processes. Integrate your IT ecosystem. Bring efficiency to your business.

  • 360° risk view
    Complete collection dossier provides holistic risk view. Customer-specific arrears management plan increases recovery efficiency and success.
  • Automated
    Event-driven processes free agents. Flexible settlement plans allow quick adaption to new customer situations.
  • Digital integration
    IT ecosystem integration enables a complete data view. Digital driven features mean do-it-yourself & recovery by customer.

Collection management

Discover a new way for banks to manage debt collection with Sopra Banking Software!

Automate the collection process

Secure your different collection processes easily. Use automation tools to instantly create unique, personalized plans tailored to each customer based on their specific situation.

Keep your customers close

Use the most cost-efficient and effective channels to communicate with your customers. Benefit from a global view of all client communications across all channels.

A 360° view of your customers

Make calculated and informed decisions based on specific customer life situations, as well as credit history. Accurately assess both at-risk and profitable customers, with one system.

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Frequently asked questions
Is Collection Management used for smooth or legal collection?

Collection Management allows clients to oversee the whole collection cycle. According to the settings, customers and the agents can be alerted early, depending on the repayment situation. Difficulties can be tracked throughout the process and preempted.

Collection Management is an “omnichannel” solution. What does this mean?

Omnichannel means that you will be able to reach your customer (and vice-versa) in various communication channels (mail, email, call, SMS, mobile app, etc.) while considering each customer’s specific situation. Communication is recorded and always accessible to the banking agent. Depending on the bank policy, the customer is also able to retrieve some of the exchanges they had with the bank.

What kind of reporting features does Collection Management include?

Collection Management allows customers to manage the activity of the people in charge of recovery. The key performance indicators and reporting management tools include secured steering and comprehensive reporting on agent activity. It will provide access to a dashboard, giving users all the information about a collection campaign, including the actions taken by the bank staff.

Can I use Collection Management to handle the overdraft recovery process?

Yes. Some of our customers use Collection Management to manage the overdraft recovery process. As an overdraft can be considered as a type of debt, the workflow of Collection Management can be configured to launch specific processes for the overdraft, depending on the customer profile.

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